Become a Customer Success Manager (m/f/d) at Scoobe3D GmbH.
Take the chance to help shape and further expand our unique 3d scanner brand.
Work from REMOTE or on-site possible. We are hiring in spite of Covid-19!
Become a part of Scoobe3D
Shape the world of tomorrow in a start-up. At Scoobe3D, we make a 3D scanner that makes 3D models as easy as taking a panorama photo. Our solution is the world's first 3D scanner in smartphone format. It offers high mobility, easy handling and achieves a precision of up to 0.1 mm for 3D scans. Thanks to our patented, unique technology, which allows the scanning of all materials and surfaces, we have already convinced renowned customers such as Apple and Sony. Be part of our team and inspire our customers with excellence and a strong willingness to help.
As a Customer Success Manager, your mission will be to work directly with customers to enhance their overall experience. You will be responsible for establishing best practices and leading our efforts in on-boarding new customers. Your focus will be on understanding desired customer outcomes through ongoing collection and analysis of data and feedback and turning these into retention strategies centered on customer expectations and engagement.
Your development potential at Scoobe3D is limitless. As part of our young and familial start-up team, you can fully develop your creativity in our company, which is financed by Bayern Kapital. You determine your own path. Come to us to enter the rapidly growing 3D scanning market.
Establish a relationship that works to ensure customer retention and overall satisfaction
Act as a liaison between internal teams and the customer with a focus on clear communication
Develop success plans for customer acquisitions and retention
Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point
Collaborate with various teams to set up our solution per customers’ requirements and troubleshoot any issues impacting customer experience
Ensure that all team members abide by our standard operating procedures
Prioritize and drive resolution of customer issues
Accurately capture customer feedback
Develop and maintain expertise on industry trends and new products
Work in a fast-paced environment that empowers critical thinking and collaboration with other team members.
1+ years of customer success or account management experience, preferably in a start-up space
Native or fluent German speaker
Exceptional communication skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement
Empathetic, positive attitude with a desire to help our customers reach their goals
Strong analytical skills, with the ability to translate data into insights
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Takes high degree of ownership over their work
Degree in marketing, strategy, business management, or similar.
Excellent team spirit
Plenty personal accountability
Contribute to a product that moves people forward
Work in a team of experienced marketing specialists
Supported with tools and resources to perform your tasks
Access to training courses
Exciting tasks in the marketing area
Flat hierarchies and agile working methods
Flexible working hours with home office option
Drinks and snacks
Fun not only as a colleague, but also as a friend, e.g. at team building events (barbecue evening together, bowling, etc.) (check reviews on Kununu.com!)
Apply with complete application documents (cover letter, curriculum vitae, certificates, current transcript of grades) and state your earliest possible starting date.
If you have any further questions, please email us at firstname.lastname@example.org