Customer Success Manager (Remote)
24 June 2022
Become a Customer Success Manager (m/f/d) at Scoobe3D GmbH.
Take the chance to help shape and further expand our unique 3d scanner brand.
Work from REMOTE or on-site possible. We are hiring in spite of Covid-19!
Become a part of Scoobe3D
Shape the world of tomorrow in a start-up. At Scoobe3D, we make a 3D scanner that makes 3D models as easy as taking a panorama photo. Our solution is the world's first 3D scanner in smartphone format. It offers high mobility, easy handling and achieves a precision of up to 0.1 mm for 3D scans. Thanks to our patented, unique technology, which allows the scanning of all materials and surfaces, we have already convinced renowned customers such as Apple and Sony. Be part of our team and inspire our customers with excellence and a strong willingness to help.
As a Customer Success Manager, your mission will be to work directly with customers to enhance their overall experience. You will be responsible for establishing best practices and leading our efforts in on-boarding new customers. Your focus will be on understanding desired customer outcomes through ongoing collection and analysis of data and feedback and turning these into retention strategies centered on customer expectations and engagement.
Your development potential at Scoobe3D is limitless. As part of our young and familial start-up team, you can fully develop your creativity in our company, which is financed by Bayern Kapital. You determine your own path. Come to us to enter the rapidly growing 3D scanning market.
Responsibilities:
- Establish a relationship that works to ensure customer retention and overall satisfaction
- Act as a liaison between internal teams and the customer with a focus on clear communication
- Develop success plans for customer acquisitions and retention
- Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point
- Collaborate with various teams to set up our solution per customers’ requirements and troubleshoot any issues impacting customer experience
- Ensure that all team members abide by our standard operating procedures
- Prioritize and drive resolution of customer issues
- Accurately capture customer feedback
- Develop and maintain expertise on industry trends and new products
- Work in a fast-paced environment that empowers critical thinking and collaboration with other team members.
Requirements:
- 1+ years of customer success or account management experience, preferably in a start-up space
- Native or fluent German speaker
- Exceptional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Strong analytical skills, with the ability to translate data into insights
- Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
- Takes high degree of ownership over their work
- Degree in marketing, strategy, business management, or similar.
Benefits:
- Excellent team spirit
- Plenty personal accountability
- Contribute to a product that moves people forward
- Work in a team of experienced marketing specialists
- Supported with tools and resources to perform your tasks
- Access to training courses
- Exciting tasks in the marketing area
- Flat hierarchies and agile working methods
- Flexible working hours with home office option
- Drinks and snacks
- Fun not only as a colleague, but also as a friend, e.g. at team building events (barbecue evening together, bowling, etc.) (check reviews on Kununu.com!)
Apply with complete application documents (cover letter, curriculum vitae, certificates, current transcript of grades) and state your earliest possible starting date.
If you have any further questions, please email us at info@scoobe3d.com
We are looking forward to meeting you!
Carolin Berlow and your Scoobe3D team
